FAQ

What are Amrapali hours of operation?

11.00 am to 6.30 pm (IST), Monday to Saturday
(Not available on Sunday and Indian Public Holidays.)

How do I make a purchase?

Browse through all our collection
Once you have found an item, click on the ‘Add to Cart’ button below each item. Review your selection by clicking the ‘Cart’ link at the top of the page. You can use the ‘Remove from Box’ link to delete items from your Cart. If you wish to continue browsing, click on ‘Continue Shopping’ button. To complete your order, click on ‘Check Out’ button.

Do I need to set up an account to place an order?

You can browse through the collections without creating an account and select merchandise you like. But to be able to buy, you need to set up an account which is a fairly easy process.

Amrapali account:
– Track your orders and review past purchases.
– Save your address and card details so you can shop even quicker next time.
– Manage your account details, address book and email preferences.
To create an account, simply click on ‘SIGN IN‘ and then ‘REGISTER NOW‘ to fill in your details.

I´ve forgotten my password. What should I do?

If you have forgotten your password, click here to change it or follow the ‘FORGOT PASSWORD’ instructions on the SIGN IN page.

How should I know the products you sell are authentic?

As this is the official online store of Amrapali, we unconditionally guarantee that every item we sell is 100% authentic and that the materials used are true.
Please note that we are unable to comment on the authenticity of any items not purchased from Amrapali.

What size should I choose?

Most rings and bangles are sold by size. Please click here to refer to our sizing charts for further details. A link is found on every product page. We have also provided the actual dimensions of each product for you to compare with your own body measurements. In addition, our customer care team can answer all your questions on sizing and fit – simply email help@amrapalijewels.com for advice.

Are the colours of products shown on the website accurate?

While we have made every effort to display colours of the products appear as accurately as possible on the website, we cannot guarantee that your monitor or screen display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on our website.

How do I know if an item is in stock?

All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email help@amrapalijewels.com , to find out if the product can be made available or if the made to order option is available, place an advance order.

Can I re-order an item that is sold out on the website?

Yes, we do get fresh stocks of products that are sold out. However, as all our products are handcrafted, it could take up to 5-6 weeks. Where available, you will find a “Notify Me” and “Made to Order” link under each product. You can fill in your details and you will be notified via email once that item is back in stock. Please note that one-of-a-kind items do not come back in stock. Additionally, products listed as “Made to Order” can be ordered immediately.

What payment methods does Amrapali accept?

We accept payments via PayGlocal
Bank transfers are accepted upon special request. If you are not able to make a payment via the above listed methods, please send us an e-mail at help@amrapalijewels.com and we will send you options to pay via bank transfer.

Is it safe to use my credit card online at Amrapali?

At Amrapali, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at Amrapali.

Why do I need to re-enter my credit card details when I add a new address?

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.

How do I remove saved credit card details?

There are two ways to remove previously saved credit card details:
- Edit or add new shipping or billing address.
- During your next purchase, simply ‘UNSELECT’ the option ‘REMEMBER MY PAYMENT DETAILS’ on the payment page.

Does Amrapali ship to multiple addresses?

We can only ship to one address per order. If your order contains gifts or items required to be shipped to multiple locations, you will need to place a separate order for each address.

Do I need to sign for my order at the time of delivery?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature and proof of ID.

Can I change my shipping address after my order has been dispatched?

Unfortunately, we are unable to redirect orders once your items have been dispatched.

Can I add items to an existing order?

Yes, you may add items to an existing order provided we have not yet dispatched it. If we have already dispatched your package, you will need to make a new order.

How long will it take for my order to get delivered?

Orders within India are delivered within 6-7 working days.

Where is my order?

We aim to dispatch all orders within 48 hours/2 working days. Once your order has been dispatched, you will receive an email confirmation of your shipping details and a tracking number with which you can track the status of your order. The dispatch of an order may get delayed if the ordered product fails quality check. In such an instance, we try our best to provide a replacement and ship the order subsequently.

Do you ship internationally?

No, we don’t ship internationally

Is my package insured?

All items are insured from Amrapali against theft and accidental damage whilst in transit to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival and/or the seal is broken, we recommend you to capture an unboxing video of the package received.

What packaging will my order be shipped in?

Your order will be delivered to you in Amrapali pouches or Amrapali boxes.

What are cookies? Should I be worried about them?

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your Cart, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

Registered customers who have cookies enabled will be automatically recognized when they visit Amrapali website – your name will appear in a welcome message at the top left hand corner of the website.

When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognized for 14 days. After this time, users will be prompted to sign back in to their account.